Return & Refund Policy

1.  RETURNS POLICY

 

Our returns policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for return, your item must be unused, unopened and in the same condition that you received it. It must also be in the original packaging. 

To complete your return, we require an original receipt or proof of purchase from our website (www.taliah-aromatics.com). Purchases made from third party stockists or resellers are not eligible for exchange or return via www.taliah-aromatics.com. Please process your return via the original retailer from which the purchase was made. 

2. THERE ARE CERTAIN SITUATIONS WHERE RETURNS ARE NOT APPLICABLE:

 

You may return a product if:

• It is unopened, unused, and in original packaging

• You notify us within 7 calendar days of receiving your order

• You have proof of purchase (invoice or order confirmation)

We do not accept returns for:

• Opened, used, or damaged products (unless defective)

• Custom-made or personalised items

• Sale or clearance items (unless faulty)

 

3.  PROMOTIONAL GIFTS

 

If you return an order and it included a free gift or promotional item, the gift will need to be returned as well. 

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4.  REFUNDS & EXCHANGES (IF APPLICABLE)

 

Once your return is received, we will send you an email to notify you that we have inspected your returned item. We will also notify you of the approval or rejection of your refund or exchange request.

If you are approved for a refund, your payment will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 working days. If your exchange is approved, a credit note will be issued for purchase of an alternative item. 

- Shipping costs are non-refundable.

 

5. SALE ITEMS 

 

Only regular priced items may be refunded, unfortunately sale items or items purchased on promotion cannot be refunded. 

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6.  GIFTS

 

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the original purchaser & the return will need to be managed via the original customer purchase.

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7.  DAMAGED ON DELIVERY (IF APPLICABLE)

 

We will replace any item if it is defective or damaged upon arrival.

Please notify us within 3 working days of receipt of a defective or damaged delivery & we will make the necessary arrangements to provide a replacement as soon as possible.

Kindly email at info@taliah-aromatics.com to notify us of damaged or defective deliveries. You will be required to submit an image & description of the damaged product, packaging & shipping box in order for customer care to attend to the replacement or refund.

*Please note that we are unable to effect a replacement or refund if a product has been transported to a destination outside of the original shipping address.

 

8.  RETURN SHIPPING

 

To make a return, please email or call us to arrange a return.

 

Receiving Hours: Mon-Fri, 9am - 5pm.

If applicable, you will be responsible for paying for your own shipping costs for returning your item. If your return is rejected, you will be liable for the return shipping fees.

 

9.  CANCELLATIONS & CHANGES

 

Once an order is confirmed online, it is immediately processed by our warehouse. For this reason, online orders may not be cancelled or changed after receipt of payment. After dispatch of your goods, you may cancel/ change the sale in accordance with the Returns Policy.

 

10.  STORAGE & USAGE

 

Damages linked to improper storage or usage are the responsibility of the buyer.

Fragranced product needs to be stored in a cool, dry place, away from direct UV light to maintain quality. Please follow the storage instructions for each product and take note of the shelf life and usage instructions. Oils and liquids that have been opened, or the original seal broken are exposed to environmental factors and are not eligible for return. Products that are past their shelf life limit are not eligible for return.