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Shipping Policy

Thank you for shopping with us. We are committed to delivering your order efficiently and reliably across South Africa. Please review our shipping policy below:

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1. Delivery Areas

 

We deliver nationwide within South Africa, including major cities and outlying areas. If you are unsure whether we deliver to your area, please contact us before placing your order.

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2. Processing Times

 

  • Orders are processed within 1–3 business days after payment is received.

  • Orders are not processed, shipped, or delivered on weekends or public holidays.

  • You will receive a confirmation email with tracking details once your order has been dispatched.

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3. Delivery Times

 

Estimated delivery timeframes after dispatch:

  • Within Gauteng: 1-2

  • Major centers (e.g. BLM, DBN, PE, EL, CT): 2–4 business days

  • Outlying/regional areas: 3–7 business days

Please note: Delivery times are estimates and may be affected by courier delays, load-shedding disruptions, or severe weather.

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4. Shipping Fees

 

Shipping fees are calculated at checkout based on your delivery address and the size or weight of your order.

  • Standard shipping: From R85

  • Free shipping: Orders over R1,000 (main centers), R1500 (outlying areas)

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5. Order Tracking

 

Once your order has been dispatched, you will receive an email with your tracking number and a link to track your parcel online.

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6. Delivery Attempts 

 

Couriers typically attempt delivery twice. If you are unavailable, your parcel may be held at the nearest depot for collection, or a re-delivery may be arranged at an additional cost.

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7. Shipping Delays

 

We are not liable for shipping delays beyond our control, such as:

  • Courier delays

  • Incorrect or incomplete delivery addresses

  • Strikes, load-shedding, or extreme weather

  • Customs clearance (for cross-border orders)

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8. Address Accuracy

 

Please ensure that your delivery address, contact number, and postal code are correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.

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9. Damaged or Lost Parcels

 

If your parcel arrives damaged or is lost in transit:

  • Notify us within 48 hours of delivery for damaged parcels.

  • We will work with our couriers to resolve the issue promptly.

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10. International Shipping

 

At this time, we only ship within South Africa. For international orders, please contact us to discuss options.

Need Help?
If you have any questions about shipping or need assistance tracking your order, please contact us:

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