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Privacy Policy

Effective Date: May 2025

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Thank you for visiting Taliah Aromatics (“we,” “us,” “our”). We respect your privacy and are committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA), Act 4 of 2013. This Privacy Policy explains how we collect, use, share, and protect your personal information.

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1. What Information We Collect

 

We may collect and process the following types of personal information:

  • Contact Information: Full name, email address, phone number, delivery address.

  • Account Information: Username, password, and preferences if you register an account.

  • Transaction Data: Details of orders, payment information (processed securely via third-party payment providers), and invoices.

  • Website Usage Data: IP address, browser type, device information, cookies, and usage statistics.

  • Communications: Records of correspondence or enquiries.

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2. How We Collect Your Information

 

We collect personal information in the following ways:

  • When you register, place an order, or complete forms on our website.

  • When you communicate with us via email, phone, or other channels.

  • Automatically when you browse our website (e.g., cookies and analytics).

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3. Why We Process Your Personal Information

 

We process your personal information for the following purposes:

  • To provide our products and services to you.

  • To process payments and deliver orders.

  • To communicate with you regarding your orders, enquiries, or account.

  • To improve our website, products, and customer experience.

  • To comply with legal and regulatory obligations.

  • For direct marketing, only if you have consented (you can opt out anytime).

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4. Sharing Your Information

 

We will not sell your personal information. We may share your information with:

  • Service Providers: Couriers, payment processors, IT providers (only as necessary to perform services).

  • Regulators or Authorities: If required by law or to protect our rights.

  • Professional Advisors: Auditors or legal advisors under confidentiality agreements.

All third parties are bound by confidentiality and data protection obligations.

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5. Data Security

 

We take reasonable and appropriate measures to protect your personal information from loss, misuse, unauthorised access, or disclosure. Measures include:

  • Secure servers and firewalls.

  • Encryption of sensitive data.

  • Access controls to authorised personnel only.

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6. Data Retention

 

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including any legal, accounting, or reporting requirements.

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7. Your Rights Under POPIA

 

Under POPIA, you have the right to:

  • Request access to the personal information we hold about you.

  • Request correction or deletion of your information.

  • Object to processing or request restriction of processing.

  • Lodge a complaint with the Information Regulator (South Africa).

To exercise any of these rights, please contact us using the details below.

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8. Cookies

 

Our website uses cookies to improve your browsing experience. You can set your browser to refuse cookies or alert you when cookies are being sent. 

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9. Changes to This Policy

 

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date. Please check back periodically.

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